Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

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IT Operations & Services

// IT Operations & Services

GrayCell offers a very wide range of IT operations and services. We work with you to develop an effective administration strategy based on your unique business requirements. Our range of operation services have been categorized into four quadrants as per their missions and disciplines:

Quadrant

Mission

Services and Functions

Changing

Introduce new service solutions, technologies, systems, applications, hardware, and processes.

  • Change Management
  • Configuration Management
  • Release Management

These services cover

  • Products installation and configuration
  • Deployment of components

Operating

Execute day-to-day tasks effectively and efficiently.

  • System Administration
    -ERP/CRM Application Administration -Operating System Administration
    -Application Server Administration
    -Database Administration· Security
  • Administration
  • Service Monitoring & Control
  • Backup and Recovery Operations

Supporting

Resolve incidents, problems, and inquiries quickly.

  • L1 SupportServices Desk Management
    -Standardized Service Requests
    -Incident Reports Escalation
  • L2 Support: System Administration Desks
    -Incident Management
    – Incident Pattern (Problem) Identification
    -Raising Request for Change (RFC) to
    Development & Support Teams)
  • L3 Support is provided by application
    development teams which manages RFCs.

Optimizing

Drive changes to optimize cost, performance, capacity, and availability in the delivery of IT services.

  • Service Level Management
  • Capacity Management
  • Infrastructure Engineering
  •  



We Key Benefits

  • Rapid installation and configuration
  • Minimization of risk in managing mission critical data and applications
  • Low cost alternative for on-going production support

Here is a brief overview of IT applications we implement, operate and service:

ERP/CRM Application Administration

  • BASIS (SAP)
  • Oracle Applications
  • PeopleSoft Enterprise
  • Siebel

DBMS/RDBMS Administration

  • Oracle
  • DB2
  • Microsoft SQL Server
  • Sybase Adaptive Server
  • Informix

Operating System Administration

  • AIX
  • HP-UX
  • Solaris
  • Linux
  • Windows NT/2000

Application Servers / Web Server Administration

  • IBM WebSphere
  • BEA WebLogic
  • Oracle Application Server
  • Jboss
  • ATG
  • ColdFusion
  • IIS
  • Apache, Tomcat

GrayCell leverages its IT Operations and Services Methodology to help your organization take the risk out of managing your mission critical data and applications. We can structure our support on a full-time, part-time, or as-needed basis depending upon on your business requirements.