Many companies today outsource the wrong processes to the wrong vendors in deals with the wrong structure. The resulting chaos and rancor that has come to typify much of the IT-outsourcing market is a clear indication of the need for a simplified, but rigorous framework that provides practical guidance.

Making the right outsourcing decisions requires answering three questions:

• What to outsource?
• Whom to outsource it to?
• How to structure the outsourcing deal?
  

Getting the right answers to these questions can transform your outsourcing initiatives into what you have always thought they should be: powerful components of your firm's overall competitive strategy.

How do you get the answers right? The dimensions of GrayCell's Engagement Model will help you understand how Value Chain Dynamics. This methodology can help your firm resolve its outsourcing issues and ensure that outsourcing contributes directly to your sustained competitiveness and to their ability to create and maintain value. To learn more about our Engagement Model, click here.

In structuring your IT outsourcing relationship, we will lead you through four major activity phases:

• Planning for new functionality and applications
• Building the new features and/or applications
• Deployment of the new functionality
• Operations on the new systems
  

We provide comprehensive services and operations, structured under a well-defined process and methodological framework. GrayCell's Application Development and Support Methodology covers phases 1 and 2. The IT Operations and Services methodology covers activities in phases 3 and 4.